Shipping & Returns

Last updated 28 October 2026

INTRODUCTION

Flora Soames Fabrics delivers to the UK, the US and worldwide. This page gives practical guidance on shipping, inspection and returns. Every order is subject to our Terms of Sale, and where this page differs from them, the Terms of Sale apply.

DISPATCH

If your item is in stock, we aim to dispatch it within 2 to 3 working days of receiving your order and payment. Items on backorder are shipped when they are back in stock, and we will keep you updated on the delivery date.

Many of our fabrics and wallpapers are printed, woven or dyed for each order. The lead time we give you for these is our best estimate, based on our makers' current schedules. We are confident in the lead times we give, but as each order is made by hand, delays can occasionally happen, and we will tell you as soon as we know of one.

SHIPPING TIMES

Fabric and wallpaper samples

Trade customers (UK and worldwide): free via Royal Mail 1st Class, delivery within 2 to 4 days.
Retail customers (UK): free via Royal Mail 1st Class, delivery within 2 to 4 days.
Retail customers (EU, US, Canada and worldwide): £5 via Royal Mail (non-tracked), delivery within 10 to 14 working days. Expedited shipping is available on request; please contact our sales team.

The One Day Box Book

UK customers: via Royal Mail 2nd Class, delivery within 3 to 5 working days.
EU, US, Canada and worldwide customers: via Royal Mail 2nd Class or DHL, delivery within 7 to 10 days.

All other items, including fabric, wallpaper and accessories

Trade and retail customers (UK): via Royal Mail or UPS, delivery within 3 to 5 working days.
Trade and retail customers (EU, US, Canada and worldwide): via DHL, delivery within 5 to 6 working days, plus the time taken to clear customs.

Bespoke and furniture items are quoted for delivery once your order has been confirmed. If you need a faster or guaranteed service, please contact us before ordering and we will provide a quote. Shipping times are estimates.

INTERNATIONAL ORDERS, DUTIES AND CUSTOMS

Your proforma invoice or order confirmation states whether your order is shipped duties unpaid or duties paid. Unless it states that duties are paid, international orders are shipped duties unpaid, and all import duties, taxes, tariffs and customs clearance charges are your responsibility.

For duties unpaid orders, the carrier or customs authority will contact you directly, not us, to arrange payment of duties and taxes. They may ask you for identification, such as a tax identification number or, for individuals in the United States, a social security number. Carriers will usually discuss clearance only with the importer, so we cannot clear the goods on your behalf. Please respond to them promptly, as your order cannot be released until you do. If you have not heard from the carrier within 2 working days of dispatch, please contact them directly using the tracking number we send you.

Time spent in customs is outside our control. If a shipment is not cleared and is returned to us, the carrier's charges will be passed on to you, and made-to-order goods cannot be refunded. Please see section 6 of our Terms of Sale for details.

DELIVERY

We will send you a shipping confirmation with your tracking number when your order is on its way (this excludes samples). Your order will be delivered to the address on your proforma invoice or order. Please make sure the address is complete and correct, and that the carrier has a telephone number and email address for the recipient.

Products within the same order are delivered to one address. If you have ordered a combination of items in stock and items on backorder, your order will be dispatched once all items are in stock. If you would like separate deliveries, or delivery to more than one address, please contact us at sales@florasoames.com with your order number to arrange it and settle any additional shipping.

INSPECTING YOUR ORDER

Please inspect your order immediately on arrival, and in every case before cutting, making up, treating or hanging it. If your order is delivered directly to your upholsterer, curtain maker, decorator or other maker, please make sure they check it against your order before they start work.

If anything is damaged, defective or not as ordered, please email sales@florasoames.com with your order number and photographs within 3 working days of delivery. If your order has not arrived within 5 working days of the estimated delivery date, please let us know.

For wallpaper, please check that all rolls carry the same batch number, and hang a single drop to check the colour and pattern match before hanging the rest.

No claims can be accepted once fabric or wallpaper has been cut, made up or hung, or for changes in appearance or performance caused by treatments applied after purchase, such as flame proofing or stain repellent treatments.

FAULTY OR INCORRECT ITEMS

If an item is faulty or not as ordered, and you have told us within 3 working days of delivery, we will replace it or, if we cannot, refund it, and we will cover the cost of returning it to us. Please email us first and we will arrange the return.

RETURNS

We do not accept returns of items that are free from faults and were supplied as ordered, unless we have agreed otherwise in writing. This does not affect a consumer's right to cancel set out below.

Consumers buying online, by email or by telephone. If you are buying for your own personal use, you may cancel within 14 days of receiving your order, without giving a reason. This does not apply to fabric cut to length, wallpaper printed or cut to your order, items made to measure or to your specification, or personalised items, including the signed One Day Box Book. To cancel, please email sales@florasoames.com within the 14 days. You must then return the items within 14 days, unused, in their original condition and packaging, and you pay the cost of returning them. We will refund the price and the standard delivery charge within 14 days of receiving the items back, and may reduce the refund to reflect any damage or use beyond what was needed to examine them.

Showroom purchases. Items bought in person in our showroom cannot be returned unless they are faulty.

Trade customers. Items that are free from faults and were supplied as ordered cannot be returned unless we have agreed otherwise in writing.

REFUNDS

Refunds are made within 14 days of us receiving and inspecting the returned items, using the same payment method you used, unless we agree otherwise.

Your statutory rights as a consumer are not affected.